Shipping policy

When can I expect to receive my order?

We aim to dispatch all orders within 2 working days. The timing of arrival of your order then depends on the efficiency of the carriers concerned and the delivery destination.

United Kingdom, Republic of Ireland and Scotland

We provide free delivery for orders over £20 within 3-5 days of dispatch for Standard Mail Orders to the United Kingdom, Northern Ireland and Scotland. Parcels are dispatched to you by Royal Mail. We will use other postal delivery or courier services if necessary.

Express delivery options are available and can be selected during checkout.

European Union, Switzerland, Norway and Monaco

Delivery to these countries usually takes between 5-7 days from the moment of dispatch. Your order will be sent to you by one of our selected courier services. Delivery prices vary and are calculated using the parcel weight.

United States and Canada

Delivery to the United States and Canada usually takes between 10-14 days from the moment of dispatch. Your order will be sent to you by one of our selected courier services. Delivery prices vary and are calculated using the parcel weight. For United States and Canada orders, the customer is responsible to determine whether they can legally import the product to their country and to pay any/all charges made.

Rest of the world

Delivery to any other countries usually takes between 14-21 days from the moment of dispatch. Your order will be sent to you by one of our selected courier services. Delivery prices vary and are calculated using the parcel weight. For international orders, the customer is responsible to determine whether they can legally import the product to their country and to pay any/all charges made.

My order has not yet been delivered, what should I do?

Destinations within the United Kingdom, Republic of Ireland and Scotland

Standard Mail Orders
If it has been over 7 das and your order has not yet been delivered please contact your local Royal Mail delivery office as your parcel may have been left with a neighbour or may be currently hold by them for collection. However if Royal Mail is not holding your parcel for delivery you can contact us and our customer service team will help you trace your parcel.

All express delivery orders
If your order has not arrived the next working day or on the date stated on your confirmation email please contact us and our customer service team will help you trace your parcel.

All other destinations

If your order has not been delivered within 21 days please contact us and our customer service team will help you trace your parcel.